Negotiation playbook

Our position on every negotiable term: what we prefer, what we accept, where the red line is, and who may concede — the same rules the AI reviewer grades a counterparty draft against.

Review a contract against it

The playbook at a glance

The dot marks the chosen contract.

Where the contract stands

IT Managed Services & Service Level Agreement

4 Matches3 Within authority2 Needs approval

Best for usFurthest

Concession authority

Who may approve a position outside the preferred one, in this set.

Noura Al-QahtaniHead of Legal Affairs9 positions
Omar Al-HarbiSenior Legal Counsel5 positions
Abdulaziz Al-RashedChief Executive Officer3 positions
Sara Al-AnaziSenior Financial Analyst2 positions
Khalid Al-OtaibiChief Financial Officer2 positions
Faisal Al-DosariProcurement Manager2 positions

and 3 more

Above SAR 5 million, the CEO joins any concession that needs approval.Delegation of authority

Governs: Limitation of liabilityUpdated 48 days ago

Supplier liability cap

How much does the supplier answer for at most if it breaches?

OwnerOmar Al-Harbi

Try it: what if the counterparty proposes…

Move the marker to the counterparty's position to see what the AI reviewer will do and who must agree.

Preferred

Acceptable

Needs approval

Red line

Needs approvalCounterparty proposal: 12 months of fees

Routed to Noura Al-Qahtani (Head of Legal Affairs) before it can be accepted; the AI reviewer proposes "18 months of fees" as a tracked change.

12 months of fees, with a double super-cap for data breaches.

Head of Legal Affairs

Positions in order

Zone	Position	Detail	Can approve
Preferred	100% of contract value	Capped at the full contract value; gross negligence, data breach and IP sit outside the cap.	—
Acceptable	18 months of fees	Capped at 18 months of fees, exclusions unchanged.	Omar Al-Harbi
Needs approval	12 months of fees	12 months of fees, with a double super-cap for data breaches.	Noura Al-Qahtani
Needs approval	6 months of fees	Low-risk contracts only; needs the CEO.	Abdulaziz Al-Rashed
Red line	Data inside the cap	Any cap covering data breach or gross negligence, or below 6 months of fees.	—

Why this is our position

An IT outage costs us many times the fees; a low cap moves that risk onto us.

Why the red line

A data breach exposes us to PDPL fines of up to SAR 5 million; it can never sit inside the cap.

Waqqa AI assistant

How the AI reviewer uses it

1Finds the clause in the counterparty draft
2Extracts the position
3Places it in a zone
4Proposes, routes or blocks

What it looks for: "Aggregate liability shall not exceed", "maximum compensation", "limitation of liability"; extracts the amount or months, then checks the exclusions list.

41 reviews this quarter17 flags raised

Live example: In CTR-2026-0142 the counterparty proposed "12 months of fees"; the reviewer graded it "Needs approval" and routed it to Noura Al-Qahtani.

Sources:CTR-2026-0142

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