Contract requests
Anyone can ask for a contract here: requests go to Legal with an owner and an SLA, or low-risk types are generated self-service.
Open requests
9
Avg first response
5.2 hours
−18%Downvs. previous period
SLA met
92%
+4%Upvs. previous period
Self-service
41%
+9%Upof requests generated with no hand-off